Policies...

Payment Policy
 
Payment must be received before queens are shipped. If the payment does not arrive at least 24 hours before the scheduled shipment, your queens may not ship on your desired date. We will re-schedule a shipment date but will not provide a refund. All credit cards will be processed ahead of the shipment date to ensure they go through correctly.
 
Queen Shipping Policy
 
Pendell Apiaries is not responsible for the performance of the shipping carrier. We ensure the queens are alive, at the correct temperature, fed, and watered at the time we deliver them to UPS or USPS. After the queens are in the possession of a third party, we cannot guarantee how they will be handled. We make every effort to communicate the importance of proper queen handling to our carriers but there is always a certain mortality and/or failure rate among queens that are shipped. Pendell Apiaries is not responsible for providing refunds for queens that died during shipping or for queens that later failed in the hive.​ You are responsible for inspecting your queens as soon as they arrive and notifying us immediately of any issues. 

Package Bees Policy

Our package bees are typically shook 1-4 days ahead of pickup and stored in a dark, cool, well-ventilated area with full feed cans. We inspect each load of package bees before it leaves our facility and provide ample time for customer inspection as well.  We expect our customers to independently inspect the packages and feed cans to their satisfaction before accepting the bees. Once the packages are accepted by the customer, we are not responsible for the packages and offer no refunds. The continued care, maintenance and installation of the bees is solely up to the customer. 

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Winter time

Cold bees gathered on the smoker for warmth

Worker in the field